Terms of service

KEEPER'S SAFETY SUPPLY, LLC.

TERMS AND CONDITIONS FOR THE ONLINE SALE OF GOODS

YOUR RIGHTS AND OBLIGATIONS

THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY.
THESE TERMS REQUIRE THE USE OF ARBITRATION TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.
BY PLACING AN ORDER FOR PRODUCTS THROUGH THIS WEBSITE, YOU REPRESENT THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT AND THAT YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. IF YOU ARE PLACING AN ORDER ON BEHALF OF AN ORGANIZATION OR COMPANY, YOU FURTHER REPRESENT THAT YOU HAVE THE LEGAL AUTHORITY TO BIND THAT ORGANIZATION OR COMPANY TO THESE TERMS AND CONDITIONS.
YOU MAY NOT ORDER OR OBTAIN PRODUCTS FROM THIS WEBSITE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) LEGAL AGE TO FORM A BINDING CONTRACT WITH KEEPER’S SAFETY SUPPLY, LLC., OR (C) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE OR ANY OF THIS WEBSITE'S CONTENTS, GOODS OR SERVICES BY APPLICABLE LAW.
These Terms and Conditions (the “Terms”) govern your purchase and sale of products and services through Keeper’s Safety Supply, LLC. (the “Site”). By clicking to accept or agree to these Terms, or by placing an order through the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms.
These Terms may be updated or modified by Keeper’s Safety Supply, LLC. (referred to as "us", "we", or "our" as the context may require) at any time and in our sole discretion, without prior written notice. Any changes will become effective as of the “Last Updated Date” displayed on the Site. You should review these Terms each time you access or use the Site. Your continued use of the Site or placement of an order after the Last Updated Date constitutes your acceptance of and agreement to the revised Terms.
These Terms are an integral part of the Website Terms of Use that apply generally to the use of our Site. You should also carefully review our Privacy Policy before placing an order for products or services through this Site (see Section 8).

Order Acceptance and Cancellation. You agree that your order is an offer to buy, under these Terms, all products and services listed in your order. All orders must be accepted by us, or we will not be obligated to sell the products or services to you. We reserve the right, in our sole discretion, to decline or cancel any order. If we choose not to accept your order, we will notify you in writing (including by email) within a reasonable time. This applies even if you have already received an order confirmation with an order number and a summary of the items requested.
Prices and Payment Terms. All prices, discounts, and promotions listed on this Site are subject to change at any time and without notice. The price charged for any product or service will be the price in effect at the time you place your order and will be reflected in your order confirmation email. Any price increases will apply only to orders submitted after the updated pricing becomes effective. Posted prices do not include taxes or shipping and handling charges. These amounts will be added to your merchandise total and will be itemized in both your shopping cart and your order confirmation email. We make every effort to display accurate pricing information. However, typographical errors, inaccuracies, or omissions may occasionally occur regarding pricing or availability. We reserve the right to correct any such errors at any time and to cancel any orders that result from them.

We may offer, from time to time, promotions on the Site that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
The following terms may be used by us to communicate pricing information:

"Sale" refers to a reduced price for a product or service.
"Clearance" refers to a reduced price for a product or service that will be discontinued.

Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, payment must be received by us before we accept an order. We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, and other payment methods supported by Shopify Payments at checkout. You represent and warrant that (i) the credit card information you supply to us is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the Site at the time of your order.
Certain products may be subject to handling fees, restocking fees, minimum order quantities, or minimum order values imposed by third-party vendors. Any such fees or requirements will be disclosed prior to order placement or, where applicable, prior to approval of a return, and may be passed through to you as part of the total transaction cost.

Shipments; Delivery; Title and Risk of Loss.

1. You will pay all shipping and handling charges specified during the ordering process. Shipping and handling charges represent amounts charged in connection with the processing, fulfillment, shipping, and delivery of your order through third-party vendors and carriers.
2. All deliveries are made by third-party carriers. Title and risk of loss pass to you when the products are transferred to the carrier. We arrange shipment, but the carrier is solely responsible for delivery. We are not responsible or liable for any delays, damages, losses, delivery errors, or other issues that occur once the products have been transferred to the carrier. Shipping and delivery dates are estimates only and are not guaranteed, and we are not liable for any delays in shipment.
3. Products are fulfilled, packaged, and shipped by independent third-party vendors. We do not warehouse, package, or physically handle products and do not exercise control over the fulfillment, packaging, or shipping processes. Accordingly, we shall not be responsible or liable for errors, delays, loss, or damage arising from third-party warehousing, packaging, or fulfillment activities, except as required by applicable law.
4. Delivery Confirmation. Carrier tracking and delivery confirmation shall constitute proof of delivery. Once a shipment is marked as delivered by the carrier, it will be deemed received by the customer. Any claims for missing, stolen, or misdelivered packages must be submitted directly to the carrier, and Keeper’s Safety Supply, LLC is not responsible for replacement or refund of such shipments unless required by applicable law.
Special Order Items. Some products sold by Keeper’s Safety Supply, LLC are prepared, manufactured, or allocated only after an order is placed and are identified at the time of purchase as Made-to-Order or Special Order items. These items are not held in finished inventory and may require additional processing, production, or supplier allocation before shipment. Estimated lead times are typically 2–3 weeks, but may vary based on availability, production schedules, and carrier transit times. Because these items are prepared specifically for each customer order, special order items cannot be cancelled, returned, or refunded once processing has begun, except in the event of defect or fulfillment error.
Returns and Refunds. Except for any products designated on the Site as final sale or non-returnable, we will accept a return of the products for a refund of your purchase price, less the original shipping and handling costs provided such return is made within 15 days of delivery with valid proof of purchase and provided such products are returned in their original condition. To return products, you must email our Returns Department at hello@keeperssafety.com to obtain a Return Merchandise Authorization ("RMA") number before shipping your product. No returns of any type will be accepted without an RMA number.
1. You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.
2. Refunds, if approved, are issued following receipt and processing of the returned merchandise by the applicable third-party vendor and in accordance with the vendor’s return policies and procedures. Refund timing may vary depending on the vendor and the nature of the product. Approved refunds will be credited to the original payment method used for the purchase, less any applicable handling or restocking fees if permitted by law.
3. For defective returns, please refer to the manufacturer's warranty (see Section 6) included with the product or as detailed in the product's description on our Site.
Manufacturer's Warranty and Disclaimers.
1. We do not manufacture or control any of the products offered on our Site. The availability of products through our Site does not indicate an affiliation with or endorsement of any product, service, or manufacturer. Accordingly, we do not provide any warranties with respect to the products offered on our Site. However, the products offered on our Site may be covered by the manufacturer's warranty as detailed in the product's description on our Site and included with the product. To obtain warranty service for defective products, please follow the instructions included in the manufacturer's warranty.
2. ALL PRODUCTS OFFERED ON THIS SITE ARE PROVIDED “AS IS” AND WE MAKE NO WARRANTIES WHATSOEVER WITH RESPECT TO THE PRODUCTS OFFERED ON THIS SITE, INCLUDING, WITHOUT LIMITATION, ANY (A) WARRANTY OF MERCHANTABILITY; (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (C) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE.
3. YOU AFFIRM THAT WE SHALL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR ANY BREACH OF WARRANTY CLAIMS OR FOR ANY DAMAGES ARISING OUT OF THE MANUFACTURER'S FAILURE TO HONOR ITS WARRANTY OBLIGATIONS TO YOU.
Limitation of Liability.
1. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES, LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE, ARISING OUT OF, OR RELATING TO, AND/OR IN CONNECTION WITH ANY BREACH OF THESE TERMS, REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (C) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT, OR OTHERWISE) UPON WHICH THE CLAIM IS BASED.
2. OUR SOLE AND ENTIRE MAXIMUM LIABILITY, FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY, SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCTS YOU HAVE ORDERED THROUGH OUR SITE.
3. YOU ACKNOWLEDGE AND AGREE THAT WE ACT SOLELY AS A RESELLER AND ARE NOT THE MANUFACTURER OF ANY PRODUCTS OFFERED ON THIS SITE. SAFETY EQUIPMENT HAS INHERENT LIMITATIONS, AND ITS EFFECTIVENESS DEPENDS ON PROPER SELECTION, USE, MAINTENANCE, INSPECTION, AND COMPLIANCE WITH MANUFACTURER INSTRUCTIONS AND APPLICABLE SAFETY STANDARDS. WE MAKE NO REPRESENTATION OR WARRANTY THAT ANY PRODUCT WILL PREVENT INJURY, DEATH, PROPERTY DAMAGE, OR OTHER LOSS, EVEN WHEN USED AS INTENDED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE SHALL HAVE NO LIABILITY WHATSOEVER FOR ANY INJURIES, DAMAGES, LOSSES, OR CLAIMS ARISING OUT OF OR RELATED TO YOUR USE OF ANY PRODUCT PURCHASED THROUGH THE SITE, INCLUDING SITUATIONS WHERE THE PRODUCT FAILS TO PROTECT YOU IN THE MANNER YOU EXPECTED OR IN THE MANNER DESCRIBED BY THE MANUFACTURER. THIS LIMITATION APPLIES REGARDLESS OF THE CAUSE OF THE INCIDENT, THE CIRCUMSTANCES OF THE ACCIDENT, THE CONDITION OF THE PRODUCT, OR ANY EXPECTATIONS REGARDING THE PRODUCT’S PROTECTIVE CAPABILITIES.
4. We do not guarantee that any product will prevent injury, death, or damage, or that a particular product is appropriate for your intended use. You are solely responsible for determining the suitability of any product for your specific application.
5. Any information, guidance, or recommendations made available on the Site (including product descriptions or specifications) are for general informational purposes only and do not constitute professional or safety advice. You should consult qualified safety professionals to determine the appropriate equipment and protocols for your specific workplace or activity.
6. You are solely responsible for ensuring that the products purchased comply with all applicable workplace-safety laws, standards, and regulations, including but not limited to OSHA, ANSI, and industry-specific requirements. We make no representation or warranty that any product will satisfy the legal or regulatory obligations applicable to your operations.
7. You are responsible for conducting regular inspection, maintenance, cleaning, and replacement of all safety equipment in accordance with manufacturer guidelines and applicable regulations. We have no liability for damage, injury, or failure resulting from wear, deterioration, or failure to properly inspect or maintain any product.
8. All certifications, ratings, specifications, and compliance statements relating to products are provided by the manufacturer. We do not independently verify or guarantee the accuracy of such information. We do not independently test, certify, or verify any products, nor do we make any representation or warranty regarding regulatory compliance or the suitability of any product for a customer’s specific application. We act solely as a reseller and rely on manufacturer and vendor representations regarding product specifications, certifications, OSHA, ANSI, and other regulatory or compliance-related statements.
Privacy. Our Privacy Policy, [LINK], governs the processing of all personal data collected from you in connection with your purchase of products or services through the Site.
Force Majeure. We will not be considered in breach of these Terms, for any failure or delay in performing our obligations when such failure or delay is caused by circumstances beyond our reasonable control. These circumstances include, but are not limited to: acts of God, natural disasters (such as floods, fires, earthquakes, or explosions), government actions, war, terrorism, civil unrest, national emergencies, epidemics, labor disputes, supply or shipping disruptions, shortages of materials, or failures of telecommunications or power systems.
Governing Law and Jurisdiction. This Site is operated from the US. All matters arising out of or relating to these Terms are governed by and construed in accordance with the internal laws of the State of Indiana without giving effect to any choice or conflict of law provision or rule (whether of the State of Indiana or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of Indiana.
Dispute Resolution and Binding Arbitration.
1. BY AGREEING TO THESE TERMS, YOU AND KEEPER’S SAFETY SUPPLY, LLC. ACKNOWLEDGE AND AGREE THAT ANY DISPUTES OR CLAIMS WILL BE RESOLVED THROUGH ARBITRATION, RATHER THAN IN COURT. THIS MEANS THAT BOTH PARTIES WAIVE THE RIGHT TO A TRIAL BEFORE A JUDGE OR JURY, AS WELL AS THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE ACTION. PLEASE NOTE THAT CERTAIN RIGHTS THAT MAY BE AVAILABLE IN A COURT PROCEEDING MAY BE LIMITED OR UNAVAILABLE IN ARBITRATION.
2. ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT, OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS OR SERVICES THROUGH THE SITE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION IN LAKE COUNTY, INDIANA.
3. The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Consumer Arbitration Rules (the "AAA Rules") then in effect, except as modified by this Section. (The AAA Rules are available at www.adr.org/arb_med or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this section. The arbitration will be before a single arbitrator.

The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the agreement is void, voidable, or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction.

You may elect to pursue your claim in small-claims court rather than arbitration if you provide us with written notice of your intention to do so within 30 days of your purchase. The arbitration or small-claims court proceeding will be limited solely to your individual dispute or controversy.
You agree that any arbitration will be conducted on an individual basis. This means that neither you nor Keeper’s Safety Supply, LLC. may join or consolidate claims with those of other customers in court or in arbitration, nor participate in any claim as a class representative, class member, or in a private attorney general capacity. The arbitrator is not permitted to consolidate multiple individuals’ claims or preside over any form of class or representative proceeding..
If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed, and the remaining arbitration terms will be enforced.

Assignment. You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this Section is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.
No Waivers. The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of Keeper’s Safety Supply, LLC.
No Third-Party Beneficiaries. These Terms do not and are not intended to confer any rights or remedies upon any person other than you.
Notices.

To You. We may provide any notice to you under these Terms by (i) sending a message to the email address you provide or (ii) by posting to the Site. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.
To Us. To give us notice under these Terms, you must contact us as follows: (i) by e-mail to hello@keeperssafety.com; or (ii) by personal delivery, overnight courier, or registered or certified mail to Northwest Registered Agent LLC, Attn Keeper’s Safety Supply, 5534 Saint Joe Road, Fort Wayne IN 46835. We may update the e-mail or address for notices to us by updating the website. Notices provided by personal delivery will be effective immediately. Notices provided by e-mail or overnight courier will be effective one business day after they are sent. Notices provided by registered or certified mail will be effective three business days after they are sent.

Severability. If any provision of these Terms is invalid, illegal, void, or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.
Entire Agreement. These Terms, together with our Privacy Policy and any other policies or terms referenced on the Site or provided in connection with your purchase, constitute the entire agreement between you and Keeper’s Safety Supply, LLC. with respect to your access to the Site and your purchase of products or services. These documents collectively supersede all prior or contemporaneous understandings, agreements, negotiations, representations, and communications, whether written or oral, regarding the subject matter. In the event of any conflict between these Terms and any other policy or agreement incorporated by reference, these Terms will control unless expressly stated otherwise. No amendment or modification of these Terms will be binding unless in writing and posted on the Site or otherwise provided to you in accordance with applicable law.