Shipping policy

KEEPER'S SAFETY SUPPLY LLC'S SHIPPING POLICY

You will pay all shipping and handling charges specified during the ordering process. Shipping and handling charges represent amounts charged in connection with the processing, fulfillment, shipping, and delivery of your order through third-party vendors and carriers.

All deliveries are made by third-party carriers. Title and risk of loss pass to you when the products are transferred to the carrier. We arrange shipment, but the carrier is solely responsible for delivery. We are not responsible or liable for any delays, damages, losses, delivery errors, or other issues that occur once the products have been transferred to the carrier. Shipping and delivery dates are estimates only and are not guaranteed, and we are not liable for any delays in shipment.

Products are fulfilled, packaged, and shipped by independent third-party vendors. We do not warehouse, package, or physically handle products and do not exercise control over the fulfillment, packaging, or shipping processes. Accordingly, we shall not be responsible or liable for errors, delays, loss, or damage arising from third-party warehousing, packaging, or fulfillment activities, except as required by applicable law.

Delivery Confirmation. Carrier tracking and delivery confirmation shall constitute proof of delivery. Once a shipment is marked as delivered by the carrier, it will be deemed received by the customer. Any claims for missing, stolen, or misdelivered packages must be submitted directly to the carrier, and Keeper’s Safety Supply, LLC is not responsible for replacement or refund of such shipments unless required by applicable law.

Special Order Items

Some products sold by Keeper’s Safety Supply, LLC are prepared, manufactured, or allocated only after an order is placed and are identified at the time of purchase as Made-to-Order or Special Order items.

These items are not held in finished inventory and may require additional processing, production, or supplier allocation before shipment. Estimated lead times are typically 2–3 weeks, but may vary based on availability, production schedules, and carrier transit times.

Because these items are prepared specifically for each customer order, special order items cannot be cancelled, returned, or refunded once processing has begun, except in the event of defect or fulfillment error.